FAQs

If you have a question for us, there’s a chance you might find the answer here waiting for you...

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General

Where can I purchase Atomic products?

You can get Atomic products at any of these great retailers. Or you can buy direct from us at atomic.com.

I've just bought an Atomic products. How can I be sure it's the real thing?

If you bought your item from an approved retailer or from atomic.com, it is a genuine product and will be covered by the Atomic warranty.

I am a skiing instructor/ski club official/trainer. Am I entitled to any product discounts?

There’s a chance you could be. Please get in touch with our customer service through the form. They will forward your request to the relevant country and get in touch to let you know.

I want to have boots memory fitted. How and where can I get this done?

You’ll find a dealer offering Memory Fit using our dealer locator. With Memory Fit you can personalize your boot to your foot. There’s a video on atomic.com/memory-fit that explains more.

Can I contact Atomic if I have a question?

Of course. If you don’t see your question here, please get in touch with us using the contact form.

Product

What products can I buy at atomic.com?

General consumers may purchase apparel, bags, poles and protectives. All skis, bindings and boots are to trade personnel only.

How can I get replacement parts for products I bought at atomic.com?

If you can’t find the matching part in in our shop on atomic.com please get in touch with the customer service using our contact form.

What are the Terms of Warranty on Atomic products?

You can read our warranty policy here at atomic.com.